Frequently Asked Questions

Browser Security Warning

May 12, 2017 – Possible Online Banking Browser Issues.

In order to provide our customers with a reliable and secure connection to our Online Banking solution, on imminent need we have discontinue use of older desktop operating systems and browsers that do not support Transport Layer Security (TLS) 1.2 on Online Banking / Remote Deposit Capture.

The chart below shows what O/S (Operating Systems) and Browsers support TLS 1.2. Microsoft has ended all support for Windows XP and Windows Vista, these Operating Systems are no longer safe and supported for use with Online Banking / Remote Deposit Capture.

Operating System / Browser VersionSupport TLS 1.2
Windows O/S 7 or newer using Chrome version 32 or newer X
Windows O/S 7 or newer Firefox version 34 or newer X
Windows O/S 7 or newer Opera version 20 or newer X
Windows O/S 7 or newer Internet Explorer versions 10 or 11 X
Windows 10 using Edge Not certified but should work
Windows Vista no matter which browser NOT SUPPORTED
Windows XP no matter which browser NOT SUPPORTED
All Mac O/S using Safari version 8 or better X

Important note: Although 98% of all PC/Browser combinations currently in use support TLS 1.2, there is a chance that they may not be enabled in your browser settings. This could be especially true if you’re using an older browser version. If you’re using one of the supported OS/Browsers listed above and cannot access Online Banking after this change, please follow the instructions that are listed below.

Enabling Transport Layer Security (TLS) 1.2

Please select the browser that you are using to connect to Online Banking:

Internet Explorer:
  1. Open Internet Explorer
  2. Click Alt-T and select “Internet Options”.
  3. Select the “Advanced” tab.
  4. Scroll down to the “Security” section.
  5. Locate and check “Use TLS 1.2”.
  6. Then, press the “OK” button.
Google Chrome:
  1. Open Google Chrome
  2. Click Alt F and select “Settings”.
  3. Scroll down and select “Show advanced settings…”
  4. Scroll down to the Network section and click on “Change proxy settings…”
  5. Select the “Advanced” tab.
  6. Scroll down to the “Security” section.
  7. Locate and check “Use TLS 1.2”.
  8. Then, press the “OK” button.
FireFox
  1. Open Firefox
  2. Type in “about:config” in the URL bar and press Enter
  3. Scroll down to “security.tls.version.max” and press enter
  4. Set the value to 3
  5. Then, press the “OK” button.
Opera
  1. Open Opera
  2. Click Ctrl+F12
  3. Click on “Security”
  4. Click on “Security Protocols…”
  5. Check on “Enable TLS 1.2”
  6. Press the “OK” button.
  7. Then, press the “OK” button.
Safari

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.2 are automatically enabled.

 

Debit & Credit Cards

Report Lost, Stolen, or Found Card ATM/Debit Card

Immediate Assistance

Fraud Prevention Center: 1 (800) 472-3272

Type of inquiries:
  • Report lost or stolen card and have it permanent blocked
  • Inquiry on declined transaction(s) with sufficient funds
  • Merchant inquiry
  • Other inquiry

Branch Office Assistance

Corporate Office: (626) 282-3000 

Or contact your closest account branch:

View Branch Locations

Credit Card Contact Information

Mega Bank Credit Card (Administered by TCM Bank, N.A.)

Business Customer Wire / Transfer Cut-Off Time

May 12, 2017 – eCorp Wire Transfer Cut-Off Time Schedule Notice

Wire transfer submitted after 12 Noon (PST) will be processed on the following business day. Please inform the bank one day before if you need to send outgoing wire exceeding $300,000. 

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